Privacy policy

The appropriate collection and use and disclosure of patients’ personal health information is fundamental to our day-to-day operations and to patient care.

Protecting the privacy and the confidentiality of patient personal information is important to Sister Kate.

We strive to provide our patients with excellent medical care and service. Every member Sister Kate must abide by our commitment to privacy in the handling of personal information.

We collect information by fair and lawful means and collect only that information which may be necessary for purposes related to the provision of your medical care.

Terms of business

  1. Introduction

1.1  The terms contained in this document (Trading Terms) apply to all transactions for the purchase of services from Sister Kate Ltd. By ordering any Services from Sister Kate Ltd you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent.

1.2  We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

  1. Ordering

2.1  You may place an order to purchase a Service advertised for sale on our Site by following the onscreen prompts after clicking the service you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Book Now” button on the checkout page.

2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

2.3 After submitting an order to us, you will be sent an order acknowledgement email and text reminder with details of the service you have ordered. Acceptance of your order and the formation of the contract between us will take place when we confirm that the services you have ordered have been booked and unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).

  1. Prices and payment

3.1  The prices of Services advertised for sale on our Site are as set out on our Site. All prices are in pounds (£) sterling.

3.2  Prices may change at any time prior to (but not after) acceptance of your order.

3.3  We cannot accept your order until you have paid for it in full.

3.4  In the unlikely event that the price of an item has been incorrectly advertised on our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply Services at the incorrect price.

  1. Cancellations

4.1  Unless one of the exceptions listed in Clause 4.4, below applies, you may cancel your order (or any part of it) without giving any reason within seventy two (72) hours. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference in accordance with the provisions below.

4.2  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

4.3  If you cancel this contract, we will reimburse to you all payments received from you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

  1. Security

5.1  We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.

5.2  When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.

5.3 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

5.4 If you have any additional queries about security, please contact us.

  1. Our liability

6.1  We will not be liable to you where the performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

6.2 You are responsible for the use you make of the Service(s) you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).

8.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.

  1. Personal Data

7.1 We will only use your personal information in accordance with our Privacy & Cookie Policy.

  1. General

8.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

8.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

8.3 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

8.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

  1. How to contact us

9.1 Please feel free to contact us using the details set out on our Site.